guide:cloud:faq
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guide:cloud:faq [2020/08/19 21:09] lphukungoane [Technical FAQs] |
guide:cloud:faq [2021/12/09 16:42] (current) |
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| ======Technical FAQs====== | ======Technical FAQs====== | ||
| - | ** 1. Do you monitor my VM’s activity?** | + | 1) ** Do you monitor my VM’s activity?** |
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| - | ** 2. I cannot SSH into my VM which was working fine yesterday, do you know what happened?** | + | 2) ** I cannot SSH into my VM which was working fine yesterday, do you know what happened?** |
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| if there is any error output sent to the console. | if there is any error output sent to the console. | ||
| - | If you see messages like below it means that the kernel has hung and you will have to hard reboot the | + | If you see messages like below it means that the kernel has hung and you will have to hard reboot the |
| - | | + | VM using the Actions drop-down menu. |
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| - | A possible way to avoid this issue in the future is described in this blog: https:// | ||
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| Basically, add these lines to "/ | Basically, add these lines to "/ | ||
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| - | **Q: How can I save the changes I made to my VM, so I can use it later?** | + | 3) ** How can I save the changes I made to my VM, so I can use it later?** |
| - | A: You can snapshot your instance which saves its state into a new base image that you can use later. The snapshot causes the instance to be paused temporarily and it's preferable to not have disk activity while doing this, and the snapshot might even fail if the instance has (or had) a lot of data written to it since it was started. Please see the User Guide section for more info on how to take a snapshot. | + | Answer: You can snapshot your instance which saves its state into a new base image that you can use |
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| - | **Q: I attached a large volume to my instance (10 TB), but when I try to format it takes a very long time. What can I do to make this step faster?** | + | 4) ** I attached a large volume to my instance (10 TB), but when I try to format it takes a very long time. What can I do to make this step faster?** |
| - | A: We recommend you format it as XFS and use the " | + | Answer: We recommend you format it as XFS and use the " |
| mkfs.xfs -K / | mkfs.xfs -K / | ||
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| - | **Q: How do I give access to another user to my instance, without giving him access to my SSH private key?** | + | 5) ** How do I give access to another user to my instance, without giving him access to my SSH private key?** |
| - | A:You should never give another user access to your credentials or private key. Please run the following commands inside your instance in order to create a new user and allow him SSH key-based access to your instance. Replace " | + | Answer:You should never give another user access to your credentials or private key. Please run the following commands inside your instance in order to create a new user and allow him SSH key-based access to your instance. Replace " |
| sudo adduser username | sudo adduser username | ||
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| ---- | ---- | ||
| - | ====== Billing FAQs====== | ||
| + | **For More Technical Assistance** | ||
| - | 1) **What payment methods are accepted? | + | If you can’t find what you are looking for, please contact our support team. We are working hard to get back to you within |
| - | + | ---- | |
| - | Answer: ?? | + | ====== Billing FAQs====== |
| - | + | ||
| - | 2) **Who is your payment provider? | + | |
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| - | Answer: ?? | + | |
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| - | 3) **I powered off my instance but I was still charged for usage!** | + | |
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| - | and the space/ | ||
| - | that the instance can be powered on again when the user requests it. | ||
| - | 4) **How often am I billed?** | + | 1) **I powered off my instance but I was still charged for usage!** |
| - | | + | Answer: CHPC charges |
| - | | + | The resources you were approved for are reserved for you therefore |
| + | for them. | ||
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| - | 5) **What if I am late paying an invoice?** | + | 2) **How often am I billed?** |
| - | Answer: | + | Answer: |
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| - | 6) **If I have an unpaid invoice, does that unpaid invoice get rolled in to the next months invoice?** | + | 4) **If I have an unpaid invoice, does that unpaid invoice get rolled in to the next months invoice?** |
| - | Answer: | + | Answer: |
| - | remember to pay all past invoices! | + | |
| - | 7)** Why does my bill fluctuate each month even though I am consuming the same amount of resources each month?** | + | 5)** Why does my bill fluctuate each month even though I am consuming the same amount of resources each month?** |
| Answer: We charge for resources used per hour and the number of hours per month vary throughout the | Answer: We charge for resources used per hour and the number of hours per month vary throughout the | ||
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| - | 8) **Why am I receiving an invoice | + | 6) **Why am I not receiving an invoice?** |
| - | Answer: | + | Answer: |
| - | | + | |
| - | | + | If you would like to terminate your account please email |
| - | 9) **I have a billing related question that is not listed here, help?** | + | 7) **I have a billing related question that is not listed here, help?** |
| - | | + | Answer: Email [[https:// |
/app/dokuwiki/data/attic/guide/cloud/faq.1597864172.txt.gz · Last modified: 2021/12/09 16:42 (external edit)
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