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guide:cloud:faq

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guide:cloud:faq [2020/09/08 09:16]
lphukungoane [Billing FAQs] 		guide:cloud:faq [2021/12/09 16:42] (current)
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 1) **I powered off my instance but I was still charged for usage!** 1) **I powered off my instance but I was still charged for usage!**
  
-     Answer: Unlike Amazon EC2, CHPC charges for instances in any state, powered on, powered off, idle +     Answer: CHPC charges for resources allocated to the users whether they are actively using them or not. 
-     etc.This is because in the CHPC cloud your instances local disk is stored with the hypervisor for +             The resources you were approved for are reserved for you therefore  you obligated to pay 
-     better performance. While the instance may be powered off, the data is still stored on the hypervisor +             for them. 
-     and the space/ram/vcpu allocated to that instance must be reserved to prevent oversubscription so +     
-     that the instance can be powered on again when the user requests it.+
  
 2) **How often am I billed?** 2) **How often am I billed?**
  
-    Answer: CHPC will send out invoices near the beginning of each month for the previous months usage. +    Answer: CHPC will send out invoices on the 5th of every month for the previous calendar month usage. 
-    Payments are due upon you receiving the invoice. +            
- +
-3) **What if I am late paying an invoice?** +
- +
-    Answer: We do not charge any late fees for late payments but if there are unpaid invoices we reserve +
-    the right to terminate services for any accounts with overdue balances.+
  
 4) **If I have an unpaid invoice, does that unpaid invoice get rolled in to the next months invoice?** 4) **If I have an unpaid invoice, does that unpaid invoice get rolled in to the next months invoice?**
  
-    Answer: No, we treat each invoice separately and do not carry forward any unpaid balances. Please +    Answer: Yes.
-    remember to pay all past invoices!+
  
 5)** Why does my bill fluctuate each month even though I am consuming the same amount of resources each month?** 5)** Why does my bill fluctuate each month even though I am consuming the same amount of resources each month?**
  
     Answer: We charge for resources used per hour and the number of hours per month vary throughout the     Answer: We charge for resources used per hour and the number of hours per month vary throughout the
-    year (28 days, 30 days, 31 days).+            year (28 days, 30 days, 31 days).
  
-6) **Why am I receiving an invoice for R0?**+6) **Why am I not receiving an invoice?**
  
-    Answer: We send invoices for all accounts even those without any usage. Think of it as a reminder that +    Answer: CHPC sends cloud resource usage invoices to all paying users on the 5th of every month.  
-    you still have an active account with us. +
          
 If you would like to terminate your account please email  [[https://users.chpc.ac.za/helpdesk/ |helpdesk@chpc.ac.za]] If you would like to terminate your account please email  [[https://users.chpc.ac.za/helpdesk/ |helpdesk@chpc.ac.za]]
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