Differences

This shows you the differences between two versions of the page.

--- guide:cloud:faq [2020/09/11 17:26]
zmtshali [Billing FAQs]
+++ guide:cloud:faq [2021/12/09 16:42] (current)
@@ Line 101: / Line 101: @@
 ) **How often am I billed?**
-    Answer: CHPC will send out invoices near the beginning of each month for the previous months usage.
+    Answer: CHPC will send out invoices on the 5th of every month for the previous calendar month usage.
-            Payments are due upon you receiving the invoice.
-) **What if I am late paying an invoice?**
-    Answer: We do not charge any late fees for late payments but if there are unpaid invoices we reserve
-            the right to terminate services for any accounts with overdue balances.
 ) **If I have an unpaid invoice, does that unpaid invoice get rolled in to the next months invoice?**
-    Answer: No, we treat each invoice separately and do not carry forward any unpaid balances. Please
+    Answer: Yes.
-    remember to pay all past invoices!
 )** Why does my bill fluctuate each month even though I am consuming the same amount of resources each month?**
     Answer: We charge for resources used per hour and the number of hours per month vary throughout the
-    year (28 days, 30 days, 31 days).
+            year (28 days, 30 days, 31 days).
 ) **Why am I not receiving an invoice?**

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