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guide:vpn [2026/06/25 15:44]
kevin 		guide:vpn [2026/07/02 10:08] (current)
kevin
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 Contact the CHPC Help Desk if profile creation, configuration download, or connection fails. Contact the CHPC Help Desk if profile creation, configuration download, or connection fails.
  
-=====Tips=====+=====Problems That May Arise=====
  
 ====Blocked Port==== ====Blocked Port====
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 The most common reason for failure to connect to our Wireguard VPN is that your university or institution has blocked the port used by Wireguard on their firewall.   The most common reason for failure to connect to our Wireguard VPN is that your university or institution has blocked the port used by Wireguard on their firewall.  
  
-If you suspect this then please contact your IT department and request that they **check if UDP port 51820 is open to server vpn.chpc.ac.za**.  +This occurs when you are at your university and connected to its network (WiFi or Ethernet) and find that when activating the VPN it fails.
  
-If they confirm it is blocked then please request they open **UDP port 51820** only for our VPN server at DNS address **vpn.chpc.ac.za**.+Then please contact your university's IT department and request that they **check if UDP port 51820 is open to server vpn.chpc.ac.za**.  
  
-====Linux Users====+If they confirm it is blocked then please request they open **UDP port 51820** only for our VPN server at DNS address **vpn.chpc.ac.za**.  Should they have any concerns about this, please ask them to contact us on our Help Desk at ''helpdesk'' ''@'' ''chpc.ac.za''. 
 + 
 + 
 +====Using Multiple VPNs==== 
 + 
 +If you are working from home or away from your institution but have to use a VPN to connect to its web services, then you may find that activating our VPN at the same time does not work. 
 + 
 +In general, running multiple VPNs simultaneously on the same device can be unreliable as they can interfere with each other because your operating system can not reliably determine which VPN to use for which connection. 
 + 
 +We recommend deactivating other VPNs before using the CHPC VPN if you have any issues. 
 + 
 + 
 + 
 +=====Linux Users=====
  
 If you are running Linux on your Laptop or workstation then configuring the Wireguard VPN may need some manual steps to be done on the command line. If you are running Linux on your Laptop or workstation then configuring the Wireguard VPN may need some manual steps to be done on the command line.
/app/dokuwiki/data/attic/guide/vpn.1782395043.txt.gz · Last modified: 2026/06/25 15:44 by kevin

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