Differences

This shows you the differences between two versions of the page.

--- howto:material_studio [2026/03/10 12:36]
alopis [Issues with Material Studio: What to Check]
+++ howto:material_studio [2026/07/21 12:33] (current)
alopis
@@ Line 3: / Line 3: @@
 This is a package provided by [[https://www.3dsbiovia.com/products/collaborative-science/biovia-materials-studio/|BIOVIA]]
+You will need to **edit your "//hosts.//" file** (with no extension). The edit is done by copying this //hosts// file to one of your own dirs such as Documents, edit there, and then copy file back (in the etc\ dir you can't easily edit directly). Do the copy as Administrator (and using Admin elsewhere may help too).
+**Please make sure you add the following line** in the C:\Windows\System32\drivers\etc\hosts file
+//10.128.15.123 mslogin.chpc.ac.za mslogin//
+**Remove** any other line such as.
+.24.44.123 mslogin.chpc.ac.za mslogin
+You also need to **Refresh Gateway Data** - found in the Server Console (Console can be found in the Tools dropdown menu).
+Installation of MS has some differences to the document you have been sent, so **please note this document** below as well as the **original instructions**.
+{{ :howto:new-ms-install-guide.pdf |}}
+Also please check when you are asked for MS password that the username in the box is **only your Lengau userid** (without anything else).
+Intermittent Port Issues occurred previously, before we had the VPN, so **these types of issues** are no longer happening.
   * [[Port Issues|How to Check: Intermittent Issues with Ports for Materials Studio and Schrodinger]]
@@ Line 20: / Line 39: @@
 ===== Issues with Material Studio: What to Check =====
-Information relating to the following questions is very helpful to us in assisting with your helpdesk queries for MS:
+Information relating to the following questions is very helpful for you and for us in assisting with your helpdesk MS query:
   * Are you using the MS software which we provided for you to download? Please note Windows only not MAC or Linux.
   * Which version of MS are you trying to run? MS2020 is the most up to date version we can run on Lengau owing to the CentOS version on the cluster.
@@ Line 35: / Line 54: @@
   * MS software provides at least 2 diagnostic tests. What did these indicate?
   * Have you tested MS via different networks, such as work, home, mobile?
-  * Please check what the NMAP reveals and let us know, filtered or open? Please see //"Intermittent issues for Ports"// link above.
+  * You may need to check whether your ICTS department has opened the ports required for MS, namely 1715, 1740, 18888 and 18890.
-  * You will need to check whether your ICTS department has opened the ports needed for MS, namely 1715, 1740, 18888 and 18890.
+  * Please check what the NMAP reveals for these ports and let us know. Are any filtered (blocked) or all open? Please see this link//https://wiki.chpc.ac.za/howto:port_issues//.

wiki.chpc.ac.za

User Tools

Site Tools

Differences

Page Tools