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quick:help [2025/06/30 14:39]
ccrosby [The Help Desk] |
quick:help [2025/06/30 14:39] (current)
ccrosby [The Help Desk] |
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| ===== The Help Desk ===== | ===== The Help Desk ===== |
| If you need assistance, please go to [[http://users.chpc.ac.za/helpdesk|the support query page]]. However, before you do that, please ensure that you have crucial information available, and include it in your submission. It is helpful to ask yourself the following question: "What information do I need to provide to the support agent in order for that person to fully understand my difficulty?" You can also send emails directly to helpdesk@chpc.ac.za. Using either method, **please** identify yourself with the same email address as the one used when you registered on the CHPC user portal. This immediately links your query to your information on our user portal, which makes it easier and faster to provide assistance. | If you need assistance, please go to [[http://users.chpc.ac.za/helpdesk|the support query page]]. However, before you do that, please ensure that you have crucial information available, and include it in your submission. It is helpful to ask yourself the following question: "What information do I need to provide to the support agent in order for that person to fully understand my difficulty?" You can also send emails directly to [[helpdesk@chpc.ac.za]]. Using either method, **please** identify yourself with the same email address as the one used when you registered on the CHPC user portal. This immediately links your query to your information on our user portal, which makes it easier and faster to provide assistance. |
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| ===== Please RTFM (Read The Fine Manual) ===== | ===== Please RTFM (Read The Fine Manual) ===== |
