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--- faq:start [2025/05/26 11:43]
ccrosby [I cannot login because my account has been expired!]
+++ faq:start [2025/12/17 09:51] (current)
ccrosby [I cannot login because my account has been expired!]
@@ Line 17: / Line 17: @@
 ====I cannot login because my account has been expired!====
-You have been locked out because you have exceeded the home directory quota.  Submit a  [[https://users.chpc.ac.za/helpdesk|helpdesk request]] to ask for you account to be unlocked so that you can remove excess data.
+You have been locked out because you have exceeded the home directory quota.  Submit a  [[https://users.chpc.ac.za/helpdesk|helpdesk request]] to ask for you account to be unlocked so that you can remove excess data.  You have until the following Monday morning to so this.
-There is a 45 GB quota for data stored in your home directory.  Please note that this is separate to your Lustre space.  You will normally find a "lustre" directory in your home directory, but this is simply a symbolic link that points to your directory on a completely separate file system.  To find the amount of data in your home directory, use the "du" command.  You can get help with the ''/--help'' option:
+There is a 45 GB quota for data stored in your home directory.  Please note that this is separate to your Lustre space.  You will normally find a "lustre" directory in your home directory, but this is simply a symbolic link that points to your directory on a completely separate file system.  To find the amount of data in your home directory, use the "du" command.  You can get help with the "--help" option:
 <code>
 du --help
@@ Line 33: / Line 33: @@
 du -h -d1
 </code>
+:!: **Please ensure that you understand that each user has access to TWO separate storage spaces:** :!:
+  - ''/home/jblogs'' (if your userid is jblogs), also addressable as ''$HOME'' or ''~/''  .  This directory is located on an NFS file system.  Do **not** submit runs that write data to this space, as it is slow and small.  There is a 45 GB quota and if you exceed that quota your account will be expired.
+  - ''/mnt/lustre/users/jblogs''.  There is normally also a symbolic link ("shortcut") to it from your home directory, typically ''/home/jblogs/lustre''.  The Lustre space is large, fast and is intended to be used when running jobs.  There is no size quota, but unused files will be deleted after 90 days.
 ====My .bashrc file is ignored when I login!====

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