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--- guide:cloud:practices [2020/10/14 15:00]
lphukungoane [Acceptable User Policy (AUP)]
+++ guide:cloud:practices [2025/06/24 17:32] (current)
bbarsch
@@ Line 62: / Line 62: @@
 ----
 ====== Acceptable User Policy (AUP)======
+The cloud project account will be created and login credentials provided as soon as the registration on the Cloud Database has been approved, to register for cloud resources please following the link https://sebowausers.nicis.ac.za/
 An initial vm user account will be setup with sudo privileges.
-User accounts/ usernames are set up using the standard CHPC user account creation policy, a user’s name consists of the first letter of your name and your surname/last name.
+User accounts / usernames are set up using the standard CHPC user account creation policy, a user’s name consists of the first letter of your name and your surname/last name.
-Each project will have a maximum of below resources. unless motivated for more resources:
+By default projects have limited resources as specified below , unless a request for more resources has been submitted and approved:
+  *  Total storage  = 400G
+  *  CPU = 16
+  *  Memory = 32G
+The Initial computing resources are determined by a selected resource flavor, each project is allowed a
+maximum of 400GB of storage by default.
+   The storage options are CEPH and local storage. The local storage comes with/derived from the selected
+   flavor when launching a virtual machine (VM). The Ceph storage is from creating a separate volume attachable
+   to your VM.
+   **Note : Ceph = 400GB - local storage**
-   *  Storage = 400G
+Should more resources be required when the project  has reached the usage limit, project owners should apply for the resource top up by uploading their motivation on the cloud database for a series of approvals.
-  *   cpu = 16
-  *   Memory = 32G
+**Users should please note: the allocation of more resources is subjected to resource availability thus not guaranteed.
-If more resources  are required when the project  has reached the usage limit, project owners need to apply for the resource top up by uploading their motivation on the cloud database for a series of approvals.
+**
-The allocation of more resources is subjected to availability thus not guaranteed.
 VM snapshots are provided on request.
 For security reasons as passwords are subjected to compromise, please add/use ssh keys
-for adding ssh keys to your vm, follow the **getting started** (insert the link)
+for adding ssh keys to your vm, follow the [[guide:cloud:start| getting started]]
-For paying customers/users the invoices for the previous calendar month  are sent on the 5th of every month. If no invoice received on the 5th please email CHPC on helpdesk@chpc.ac.za .
+For paying customers/users the invoices for the previous calendar month  are sent on the 5th of every month. If no invoice received on the 5th please email CHPC on [[https://users.chpc.ac.za/helpdesk/ | helpdesk@chpc.ac.za]]
-CHPC does not provide windows licences, users requesting windows images must provide their own windows licence first.
+CHPC does not provide windows licences, users requesting windows images should produce/ provide their own windows license
-Unplanned downtime is 15 minutes at most  unless communicated, if the vm went down (not by your doing) and is not up within 15 minutes, please contact helpdesk at helpdesk@chpc.ac.za.
 To minimize/ prevent data loss CHPC has implemented a ceph storage running on the chpc
 production cloud that is setup to keep 3 replicas of each set of data on each storage node.
-To minimize/ prevent data loss on the cloud when creating/ launching VMs:-
-     -users must select no when asked to delete volume when deleting an instant, this will ensure that the
-      data/configurations stored on your volumes cannot be deleted when you delete your virtual machine.
-In case of a natural disaster (floods, fires) that destroys the CHPC rosebank site where the openstack servers reside, any data lost during this situation cannot be recovered.

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