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quick:loginfailed [2025/03/19 08:10]
ccrosby [2. Password locked due to too many failed login attempts] 		quick:loginfailed [2026/06/11 11:48] (current)
kevin
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 If you are having trouble logging into Lengau, it may be for the following reasons: If you are having trouble logging into Lengau, it may be for the following reasons:
  
-==== 1. Account not created yet ====+==== Account not created yet ====
 The account creation process is triggered when a Principal Investigator adds a Candidate User to a Research Programme.  However, at the CHPC end, human intervention is required to complete the process, and this may take up to 24 hours.  If you have been added to a research programme within the preceding 24 hours but you are unable to log in, please wait a little longer.  If you still cannot log in after the 24 hours have lapsed, please contact the [[https://users.chpc.ac.za/helpdesk/|CHPC Helpdesk]]. The account creation process is triggered when a Principal Investigator adds a Candidate User to a Research Programme.  However, at the CHPC end, human intervention is required to complete the process, and this may take up to 24 hours.  If you have been added to a research programme within the preceding 24 hours but you are unable to log in, please wait a little longer.  If you still cannot log in after the 24 hours have lapsed, please contact the [[https://users.chpc.ac.za/helpdesk/|CHPC Helpdesk]].
  
-==== 2. Password locked due to too many failed login attempts ====+==== ssh keys not installed ==== 
 +The **first time** you login you will be asked to install your ssh public key.  This is //the only time you will use a password// to login.  Prepare ahead of your first login by following [[guide:sshkeys|the procedure here]] to create your ssh key.  If the ssh key is not installed properly you will struggle to login again. In that case: contact Help Desk at ''helpdesk@chpc.ac.za''. 
 + 
 +==== Password locked due to too many failed login attempts ====
 As a security measure to protect your data from malicious attacks, your account will be locked after 3 failed login attempts.  The lock will be lifted after 30 minutes if there are no more login attempts, but it will be re-instated immediately if there is another failed attempt.  Please type passwords very carefully, or, better still, use [[https://wiki.chpc.ac.za/guide:connect#recommendedssh_keys|ssh keys]]. As a security measure to protect your data from malicious attacks, your account will be locked after 3 failed login attempts.  The lock will be lifted after 30 minutes if there are no more login attempts, but it will be re-instated immediately if there is another failed attempt.  Please type passwords very carefully, or, better still, use [[https://wiki.chpc.ac.za/guide:connect#recommendedssh_keys|ssh keys]].
  
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-==== 3. Network Problems ==== +==== Network Problems ==== 
 The CHPC does not normally ban specific networks.  However, your service provider may block certain traffic.  If you suspect that this is the case, try to test with a different network such as your cellphone network. The CHPC does not normally ban specific networks.  However, your service provider may block certain traffic.  If you suspect that this is the case, try to test with a different network such as your cellphone network.
  
/app/dokuwiki/data/attic/quick/loginfailed.1742364612.txt.gz · Last modified: 2025/03/19 08:10 by ccrosby

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