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Login and password troubles
If you are having trouble logging into Lengau, it may be for the following reasons:
1. Account not created yet
The account creation process is triggered when a Principal Investigator adds a Candidate User to a Research Programme. However, at the CHPC end, human intervention is required to complete the process, and this may take up to 24 hours. If you have been added to a research programme within the preceding 24 hours but you are unable to log in, please wait a little longer. If you still cannot log in after the 24 hours have lapsed, please contact the CHPC Helpdesk.
2. Password locked due to too many failed login attempts
As a security measure to protect your data from malicious attacks, your account will be locked after 3 failed login attempts. The lock will be lifted after 30 minutes if there are no more login attempts, but it will be re-instated immediately if there is another failed attempts. Please type passwords very carefully, or, better still, use ssh keys.
If you believe that your login has been blocked due to this reason (most often caused by too many password mistakes), take the following actions:
- Wait 30 minutes, then try again
- Try to log in through scp.chpc.ac.za, instead of lengau.chpc.ac.za. This will land you on the node login1 instead of login2, but either node can be used to submit jobs or edit files.
- If you still cannot login, change your cluster login password on the user portal.
